Billing and Payment Options
BILLING & PAYMENT OPTIONS
Paying your bill
Your bill is due upon receipt before or on the 5th or 19th of each month. If you do not pay your bill by the due date, there is a 10% service charge fee and service may be disrupted.
Collection procedures are based on your MEC credit rating as determined by your payment pattern and is reviewed case-by-case. Credit histories are confidential.
Marlboro Electric also offers many services to pay your bill:
•Bank or Credit Card Draft - Sign up for Bank Draft and MEC automatically drafts your checking or savings account for the amount of your monthly electric or internet bill. We still send you monthly statements for your records. There's never a need to write a check and you know your bill will be paid on time.
•By Phone – Contact customer service at (843)479-3855 to pay your bill by telephone using your debit card or major credit card.
•Budget Billing - Our Budget Billing makes it easy to predict your electric bill. By signing up for Budget Billing, members can guard against large fluctuations and changes on their monthly electric bill. With Budget Billing your monthly electric bill is an average of your electric usage for the most recent 24-month period. For more information Contact Us.
•Pay Online- Marlboro Electric offers co-op members the capability to use their MasterCard or VISA to pay online.
•Payment Arrangements - MEC makes payment arrangements for members who are experiencing medical or financial difficulties. MEC works closely with social service organizations to help members whose services are scheduled for termination because of financial difficulties. Call our service representatives for more information.
Where to Pay your Bill
You may pay your bill at our main office from 8:00 A.M. until 5:00 P.M. in Person with Cash, a Personal Check, Money Order, or Cashier's Check. A night deposit box is also available.
Physical address: 254 Highway 15-401 By-Pass East Bennettsville, SC 29512
or you can drop it in the collection box located at Carl's Food Center, 400 West Main Street, Dillon, SC 29536
By Mail: Please mail your check or money order (include your payment stub) to:
Marlboro Electric Cooperative, Inc.
Post Office Box 1057
Bennettsville, SC 29512
Bill offers much information
Read it closely to better understand your costs
To understand your electric bill, co-op members must first understand what portion of the bill they actually have control over and can possibly reduce. Your monthly co-op statement is a good place to start.
The “total due now” section includes is the actual charge for electricity consumed by the home or business. It is this amount that the consumer has control over and can reduce both in the winter and summer by using energy-efficient practices around the home.
The cost of wholesale power has risen significantly and will probably continue to increase as electric companies spend millions of dollars to comply with federal emissions regulations. This enormous cost is passed on to every electricity-using consumer.
In the face of rising fuel and compliance costs, Marlboro Electric Cooperative continues to do its best to hold down the cost of service for its members. You also can hold down your costs by using energy wisely and being conservative.
Your co-op bill, by the numbers
Account Number: This is your co-op account number. Please refer to this number when calling our office.
Electric Bill Summary: Indicates previous and present meter readings and the kilowatt-hour usage for your current statement. This also gives current billing charges, previous statement charge, payments and adjustments on your account. Any additional services provided, such as a yard light, is included in this section also.
Amount Due: Total monthly charge for your statement due upon receipt. The past due amount is also shown if payment is received after the due date shown in section seven.
Power Use: This area shows your average kilowatt-hour usage and cost per day. It also shows your days of service for that period. You will be able to use the bar graph to determine your high and low months of usage.
Messages and Important Information: Messages, announcements, notices and important information will be posted in these two boxes.
Due Date: Deadline to pay the bill without a late fee.
After Due Date: The total monthly charge plus a late fee if bill is not paid by the due date.
Disconnect Date: The date your service will be disconnected if the bill is not paid.